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Enhancing Member Confidence and Retention in Medicare Advantage: The Power of Proactive Navigation

Webinar

This complimentary webinar is brought to you by

Navigating healthcare can be overwhelming for Medicare Advantage members, especially when faced with complex benefits, chronic conditions, and social barriers. In this webinar, we’ll explore how consistent, year-round navigation builds confidence and trust, creating better member experiences while driving measurable outcomes for health plans.

Join Dr. Shannon Decker, Chris Reed, and Ryan Peterson as they discuss practical strategies to improve member engagement, reduce care gaps, and strengthen retention. Through real-world examples and actionable insights, you’ll discover how proactive, personalized support transforms challenges into opportunities – ultimately boosting satisfaction and plan performance.

 

Topics at a Glance

  • Building Member Confidence: Strategies to help Medicare Advantage members feel empowered to navigate their benefits and care.

  • Proactive Navigation in Action: How personalized, year-round support removes barriers and improves outcomes for members.

  • Trust as the Foundation for Retention: The role of consistent engagement in creating long-term member loyalty and satisfaction.

  • Addressing Diverse Member Needs: Practical ways to support at-risk populations and close care gaps.

  • Delivering Measurable Results: The business case for improving member satisfaction, retention, and Star Ratings through navigation.

 

Who Should Attend

  • Titles: Directors, SVP/EVP/VP, and Chief Medical Officers, CEO, CFO

  • Functions:

    • Quality Improvement

    • HEDIS

    • Gap Closure

    • Stars

    • CAHPS

    • Government Programs

    • Medicare NOT Medicaid

    • Performance Improvement

    • Innovations

    • Strategy

 

Top Reasons to Attend

  • Learn Proven Strategies: Discover actionable ways to build member confidence, improve satisfaction, and strengthen retention.

  • See Navigation in Action: Hear real-world examples of how personalized support transforms the member experience.

  • Get Expert Insights: Gain valuable perspectives from seasoned healthcare leaders on engaging Medicare Advantage populations.

  • Understand the Business Impact: Learn how improving member satisfaction translates to higher Star Ratings, retention, and cost savings.

Speakers

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