Member Satisfaction: Strategies for Improvement
This complimentary webinar is brought to you by
Member experience is critical for enhancing patient satisfaction, improving health outcomes, and reducing costs. By providing positive interactions, it has been shown that members have better adherence to treatment plans and can lead to an increase in patient retention. Additionally, a strong focus on member experience helps ensure compliance with regulatory standards and improves overall care quality. This webinar will explore various strategies employed by payers and vendors to enhance member engagement, focusing on both increasing the number of members utilizing services and improving the quality of those interactions. By adopting additional methods of connection and feedback collection, plans can significantly enhance member satisfaction.
Topics at a Glance
- Explore the Importance of Customer Identification- Healthcare organizations must consider the needs of all stakeholders when developing their annual engagement programs.
- Providers- What information and interaction should be taken to provide the Primary Care Physician with what they need to better service their membership?
- Members- How have you identified the members that will benefit the most from your interventions? How will you engage and fulfill those interventions? What other services make sense and how do you offer those? Let’s talk about it!
- Dive Into Omnichannel Outreach- Are you utilizing text, email, telephony, chat, or all the above? Within the webinar, we will explore the necessary intervals for optimal response rate.
- Member Surveys- Direct feedback from your members is the most reliable source of information for assessing current effectiveness, identifying areas for improvement, and exploring potential future services.
Who Should Attend
- Risk Adjustment Program Leaders
- Healthcare Procurement Leaders
- Patience Experience Managers
- Quality Improvement Specialist
- Healthcare Consultants
- Healthcare Leaders
Top Reasons to Attend
- Gain Practical Insights: Acquire actionable techniques for improving patient engagement and satisfaction that can be immediately implemented in your healthcare setting.
- Learn from Experts: Leverage the expertise and experience of leading industry experts in patient satisfaction and engagement.
- Discover Best Practices: Identify and adopt best practices in personalized care, effective communication, and service accessibility to enhance patient experiences.
- Network with Peers: Engage with fellow healthcare professionals to exchange insights, share experiences, and establish a network focused on patient-centered care.
