Ryan McKeown

Ryan McKeown

Vice President, Market Strategy and Business Integration, Optum

Chair of the Comprehensive Quality & Accountability Advisory Board for RISE

Member of the RISE Executive Committee of the Advisory Board

 

Optum Responsibilities

Ryan McKeown leads the strategy and delivery of consulting offerings to develop, implement and drive successful CMS star rating programs including: governance, strategy, engagement programs, technology, data management and analytics. He is also responsible for Stars solution architecture, ensuring Optum clients are able to leverage a broad spectrum of products and services to support their business goals.

Ryan began his career at Optum as the Stars and Quality Solutions Product Manager. He still provides strategic direction to ensure the STARS and certified HEDIS solutions best enable health plans to maximize their star ratings and achieve the highest levels of distinction in quality measurement.

 

Previous Experience

Prior to joining Optum, Ryan held several analytical and program management roles at Martin’s Point Health care. As Medicare Strategic Program Manager, Ryan was responsible for identification, development and implementation of strategic programs to improve Medicare Advantage star ratings and enterprise health plan quality initiatives. Ryan led the data analytics and reporting, vendor management, external provider partnerships, internal project teams and as organizational stars champion communicated strategy and results to both executive leadership and the board of directors.

 

Ryan worked collaboratively across the organization to develop and implement a member engagement and communication strategy which contributed to member satisfaction survey scores in the 97th percentile and an industry leading low member disenrollment rate. The provider engagement strategy deployed reduced gaps in care and lead to a primary care payment model redesign to align provider incentives and communications with star ratings.

 

Martin’s Point’s Medicare Advantage plan achieved 5 stars in 2012 and 2015 and 4.5 stars in 2013 and 2014 while maintaining an annualized member growth rate of 40%.

 

Education

Bachelor of Business Administration, The George Washington University School of Business

 

Speaking Engagements

Ryan serves as the Star Ratings Faculty Chair for the RISE national association and has participated in numerous Medicare Advantage conferences in recent years presenting on topics including:

“Realignment of the Stars: 2015 is a Game Changer”

“Best Practices for Star Ratings Improvement”

“CAHPS and HOS Survey Improvement”

“Part D Benefit Design to Improve Medication Adherence”

 “Member and Provider Engagement Strategies”

“Star Ratings 101”

“Leveraging Business Intelligence to Improve Star Ratings” 

 

Contact

Office (763) 957-6329

Ryan.mckeown@optum.com


Tags: Ryan McKeown, Optum, Board

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